Sahabat Max – Privacy Policy


Personal Details

Participation in the app of Sahabat Max Membership Programme is open to all Nationalities (including citizens and Expat citizens)

You have an active WhatsApp number and email to register yourself become member of “Sahabat Max”

The Member agrees that the Personal Data may be used by the Company for the purposes below:

  • To associate the Card to the Member and to update information (if required).
  • To process the application by the Member for related services.
  • Management, operation and maintenance of Member’s account under the terms and conditions.
  • Communication by Company to Member.
  • Investigation of complaints, suspected suspicious transaction and research for service improvement.
  • Disclosure as required by law, rules, regulations, codes or guidelines.
Account Responsibility

Your membership is personal and non-transferable. Please do not share your username and password with others or allow others to access the Service using your credentials.

You are responsible for all activities that occur under your membership account. Ensure your membership number, password, and PIN remain confidential.

Notify us immediately if you become aware of any unauthorized use of your account or any other breach of security.

Application Usage

Application usage is only for Sahabat Max’s membership program & benefit, not allowed for:

  • Provide false information, impersonate others, or misrepresent your affiliation with any person or entity.
  • Modify, adapt, or hack the app, or attempt to access the Service through unauthorized means.
  • Engage in activities such as crawling, scraping, or caching content from the app of Sahabat Max, including user data and photos.
  • Introducing harmful software or attempting to disrupt or alter the Sahabat Max’s operation in any way.
  • Upload inappropriate or offensive content as your profile picture or elswhere in the Sahabat Max.
General Privacy

Service Availability

Sahabat Max is generally available 24 hours a day, seven days a week, but access may be interrupted for maintenance, updates, or technical reasons. We reserve the right to modify or discontinue the Service at any time without prior notice.goal: to make the shopping experience at M Mart and Big M more enjoyable and efficient. He’s always there to ensure that every customer finds what they need easily and comfortably. Max frequently participates in creative promotions, shares money-saving shopping tips, and helps introduce the newest products available in the store.

Usage Guidelines

When using the Service, follow all instructions, guidelines, and protocols provided to ensure a smooth experience.

Service Updates

We strive to enhance and expand our Service regularly. However, we cannot guarantee the availability of specific features or services at all times.

Service Refusal

We reserve the right to deny access to the Service to anyone for any reason at our discretion.

Changes to Terms

These Terms may be updated periodically. Significant changes will be communicated to you via the email or phone number registered on your account. Continued use of the Service after such changes constitutes your acceptance of the new Terms.

Inactive Accounts

We may deactivate accounts that are inactive, violate these Terms, or potentially mislead other members.

Other Privacy

From time to time, we, at our sole discretion, reserve the right to update and/or change these Terms and Conditions.

We reserve the right to discontinue or suspend any facilities, benefits, or programs available in the Sahabat Max application at any time without prior notice.

Call Center

For all questions, complaints, suggestions, criticisms and claims regarding this Application please contact:

PT. Global Retailindo Pratama

Jl. Nakula 20X Pemecutan Klod, Kec. Denpasar Barat, Kota Denpasar, Bali – 80361

Customer service e-mail: cs@rcoid.com

Phone: +62 878-7566-0012

Instagram: @mmart.id

Thank you for choosing to shop at M Mart and Big M. We look forward to providing you with exceptional service and a satisfying shopping experience.

Scroll to Top